DayTours4U is a leading Latin American tours and activities provider, operating popular platforms such as daytours4u.com and argentina4u.com. Their business model relied heavily on phone-based bookings handled by human receptionists.
80% of bookings were happening via receptionist calls.
Calls were time-consuming and required scaling up reception staff to handle demand.
No after-hours booking option — customers could only book during office hours.
Rising operational costs and missed opportunities for bookings outside business hours.
We built a Virtual Receptionist / Voice AI Agent powered by VAPI AI and integrated it with Magento APIs:
Connected RetellAI Voice AI with a newly created set of Magento booking APIs.
The Voice AI agent could answer calls, provide tour information, check availability, and complete bookingsseamlessly.
Implemented 24×7 availability so customers could book tours anytime, without human intervention.
VAPI Voice AI Agent, NLP voice recognition, VAPI Prompting & Magento Booking APIs, Stripe Payment Gateway
The Voice AI receptionist transformed our Tours business - now most bookings happen seamlessly 24/7 with minimal human touch. We’ve saved costs, boosted efficiency, and improved customer experience dramatically. Thank you Born Techies team!
Gilad Shamir | Co-Founder, DayTours4U
DayTours4U transformed their booking process by adopting a Voice AI receptionist, turning what was once a bottleneck into a scalable, automated 24×7 sales channel.
Receptionist staff now focus only on complex, high-value customer queries.
✅ Reduced operational costs.
✅ Increased booking capacity without adding staff.
✅ Enhanced customer satisfaction with instant, always-available booking support.
✅ Scalable model ready for future growth.
1205, Pehel Lakeview, Ahmedabad, GJ, India
